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Code d'Examen: IIA-CIA-Part4
Nom d'Examen: IIA (Certified Internal Auditor - Part 4, Business Management Skills)
Questions et réponses: 535 Q&As
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NO.1 A corporation is performing research to determine the feasibility of entering the truck rental
industry.The decision to enter the market is most likely to be deterred if:
A. Buyer switching costs are high.
B. Buyers view the product as differentiated.
C. The market is dominated by a small consortium of buyers.
D. Buyers enjoy large profit margins.
Answer: C
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Explanation:
When purchasing power is concentrated in a few buyers or when buyers are well organized, their
bargaining power is greater. This effect is reinforced when sellers are in a capitalintensive industry,
such as trucking.
NO.2 A small engineering consulting firm accepts special projects from customers in a variety of
fields. Its choice of an organic organizational design was most likely based on its:
A. Lack of concern for self-fulfillment of employees.
B. Preference for formal communication.
C. Adoption of directive leadership style.
D. Participative decision making processes.
Answer: D
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Explanation:
The organic structure is best suited to a company that emphasizes operational efficiency less than
the flexibility needed to respond quickly to changes in its environment and the creativity to find
solutions to new problems. Decision making in this context tends to rely on input from many
sources and requires multidirectional communication. Hence, a horizontal or flat structure typified
by project or matrix management will be appropriate.
NO.3 Which of the following is least likely to be an example of synergy?
A. A shopping mall with several businesses providing different products and performing different
services.
B. A car dealership providing warranties on automobile parts to maximize customer value.
C. A manufacturing company hiring a new manager with technological experience lacking in the
company.
D. Military Humvees being converted into sports utility vehicles for sale to civilians.
Answer: B
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Explanation:
Synergy occurs when the combination of formerly separate elements has a greater effect than the
sum of their individual effects.
However, a car dealership's provision of warranties reflects anoperational strategy designed to
provide post-purchase services to gain a competitive advantage and maximize customer value. It
does not reflect the complementary sharing of resources, technology, or competencies. In contrast,
synergy arises from selling a line of carsthat share some components or abrand identification.
NO.4 Strategic management includes developing the organization's grand strategy. This strategy is
based on:
A. Existing strategic business units (SBUs).
B. A SWOT analysis.
C. Portfolio management of the organization's businesses.
D. Strategic planning.
Answer: B
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Explanation:
Strategic management is a process that includes development of a grand strategy that describes
how the organization's mission is to be achieved. This strategy is based on a situational analysis that
considers organizational strengths and weaknesses (a capability profile) and their interactions with
environmental opportunities and threats. Such an evaluation is also called a SWOT analysis.
Strengths and weaknesses (the internal environment) are usually identified by considering the firm's
capabilities and resources. What the firm does particularly well or has in greater abundance are
known as core competencies. Opportunities and threats (the external environment) are identified
by considering macroenvironment factors (economic, demographic, political, legal, social, cultural,
and technical) and microenvironment factors (suppliers, customers, distributors, competitors, and
other competitive factors in the industry).
NO.5 The creation of regional free trade zones is a global phenomenon. Trade barriers are lowered
in these areas, and other steps are taken to promote economic cooperation. For example, a
common currency has been adopted by the nations of:
A. NAFTA.
B. Mercosul.
C. APEC.
D. The European Union.
Answer: D
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Explanation:
The European Union (Eli) is a collection of 27 European nations that have lowered trade barriers
among member states, and most of the nations share a common currency and trade policy. The
euro is the common currency of the European Union.
NO.6 The organizational culture may encourage politics by creating unreasonable obstacles to
group and individual advancement. Which type of political tactic involves taking credit for another
person's work?
A. Loyalty cliques.
B. Destructive competition.
C. Empire building.
D. Posturing.
Answer: D
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Explanation:
Posturing is an attempt to make a good impression, for example, by taking credit for others' work or
seeking to stay one jump ahead of a rival.
NO.7 Which of the following factors is least typical of an industry that faces intense competitive
rivalry?
A. Price-cutting.
B. Large advertising budgets.
C. Frequent introduction of new products.
D. A high threat of substitutes.
Answer: D
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Explanation:
A high threat of substitutes reduces the attractiveness of an industry. It tends to increase the price
elasticity of demand and therefore limits price increases and profit margins. If other factors are
constant, fewer entrants result in less intense competition.
NO.8 With the shift in some countries' economies toward service industries, a new form of
organization has developed. This organization structure is referred to as the professional
bureaucracy. While this structure resembles the machine bureaucracy which relies on standardized
work processes) in several respects, it is different in one key aspect. This significant difference is that
in a professional bureaucracy:
A. Senior management has had to give up a substantial amount of control.
B. Tasks are accomplished with a high degree of efficiency.
C. There is strict adherence to rules.
D. There is a tendency for subunit conflicts to develop.
Answer: A
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Explanation:
A professional bureaucracy e.g., a university or library) is a complex and formal but decentralized
organization in which highly trained specialists have great autonomy. The jobs performed by these
professionals require years of education and training. By their nature, such jobs can be performed
effectively only if the employees are afforded substantial autonomy.
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